Psychosocial support addresses all essential elements of positive human development, a person’s emotional, social, mental and spiritual needs. Psychosocial support builds internal and external resources for Service users and their families to cope with adversity. It supports families to provide for Service user’s physical, economic, educational, health and social needs. it also help to support and build resilience in Service users.


Psychosocial support addresses all essential elements of positive human development, a person’s emotional, social, mental and spiritual needs. Psychosocial support builds internal and external resources for Service users and their families to cope with adversity. It supports families to provide for Service user’s physical, economic, educational, health and social needs. it also help to support and build resilience in Service users.


Many people in distress need psychosocial support for their psychological and emotional wellbeing, as well as their physical and mental development. Some persons need additional, specific psychosocial support if they have experienced extreme trauma or adversity or are not receiving necessary caregiver support. Poverty, illness, conflict, neglect and abuse can all affect a person’s psychosocial wellbeing coupled with the existing Covid-19 pandemic and people living with underlining illnesses like diabetics, high blood pressure, HIV and AIDS etc., some people may even be experiencing multiple traumas such as illness and death of families, friend, group member, violence and exploitation, stigma and discrimination, isolation and loneliness, and lack of family or government support and guidance, hence psychosocial support is inevitable during such circumstances.


Though families and communities are best placed to provide psychosocial support. Interventions should work through families to keep Service users in supportive and caring environments and to strengthen families’ abilities to meet a range of their needs. Psychosocial support should not be a stand-alone activity but part of comprehensive, integrated programming.

The prevailing Covid-19 pandemic period eliciting the stay at home order is therefore a time for TeleClinic for Social Workers to Service users who at this time of physical distancing would still be able to assess professional caregivers for effective psychosocial support to build up self-help, community resources and possibly link them and families with existing systems of community support such as development programs, educational services, entrepreneurial and skill acquisition programs, peer support groups and health services.


• To achieve a good level of mental health of individuals, families and communities Development of life skills, linking them into the daily life of the child.
• Behavior modification.
• Public health advocacy, communicating with them in matters of physical and psychological health, and educational and social matters.

Intervention Models

1. Group therapy and counseling: The most widely used intervention for psychosocial support is support groups. Groups are available at most centres, at community hospitals, Isolation centres, IDP camps, hospices and private hospitals and organizations. They can be led by either peers or professionals. Groups may be closed with the same individuals or may remain open, permitting patients to enter at any time and continue indefinitely.
2. Cognitive and behavioural interventions: These are among the most widely used in cases like viral infections like Covid-19, based on the theory that physical and mental symptoms are altered by underlying thoughts, feelings and behaviours, several cognitive techniques are employed: distraction, cognitive-restructuring, guided imagery, and coping concepts to foster mastery of threatening situations. These approaches are particularly valuable in three areas: relief of pain, control of anticipatory nausea and other attendant symptoms
3. Meditation: This is another behavioural intervention that has been studied for its effects on physical and emotional symptoms, mindfulness-based meditation which service users can learn with a therapist and then apply later on their own by use of an audiotape or a self-induced state. Frequently, meditation is used in conjunction with other behavioural methods, especially guided imagery and relaxation. Meditation is effective as a means of gaining self-control over distress and anxiety, and helps to control the distress and pain of advanced illness.
4. Grief therapy: Psychological support for surviving family members becomes important when a patient dies. The Social Work Team that cared for the patient and knows the family is in a good position to monitor the level of grief and determine if a referral is needed for individual or group counseling.

The Covid-19 era – A need for SWTC Psychosocial Support

SWTC Psychosocial Support is an online/internet communication Clinic whereby those in need of psychosocial support services calls in, text, whatsApp or through the medium of video conferencing to receive clinical assistance to help their basic emotional and mental well-being during this period of Covid-19 pandemic and beyond since Service users living in a long-term care facility or staying at home or in isolation are no different from other people who need to feel valued, loved, and secure in their relationships with others.

Psychosocial distress may occur at all points along the Covid-19 continuum; from initial diagnosis through treatment, survivorship, and during advanced illness and end of life. Social Workers are central to addressing this individuals’ psychosocial concerns, while primary care providers, who often have longstanding relationships with patients continues to provide support to those at the in-facilities as they face a diagnosis of Covid-19 and during the post treatment period of care.

Target Service users

• Those staying at home, stress, depressed and other high risk individuals as a result of Covid-19 lockdown (Students, public and private workers, entrepreneurs, parents, etc.)
• Those in isolation and undergoing diagnosis and or treatments
• indigent and vulnerable families
• individuals in hospices

Modules operandi Individual counseling.

• Group counseling.
• Periodic meetings or conferencing of Team members
• Meetings and courses in life skills and mental health (time management, psychological trauma,
stages of development)
• Providing referrals and linkages
• individual and collective family consultation



Social Workers are the primary providers of psychosocial services in hospitals, Isolation Centres, IDP camps, Correctional centres, etc., they are trained to facilitate patient and family adjustment to a disease diagnosis, hospitalization (in and out patient), crises periods, etc. treatment, rehabilitation and reintegration. Social Workers may also refer Service users and family members who show signs of distress or who have significant family or social problems to psychologists or psychiatrists. In some practices, Social Workers may be the only professionals available for handling the range of psychological and social problems occurring during crises. Social Workers Service users by addressing the range of psychosocial needs; by providing help with concrete services, such as assisting with home tracing, rehabilitation and reintegration, palliatives, insurance and benefits; by serving as case managers to coordinate care and help patients navigate health-care systems; by leading peer support groups; and by referring to community services.
• Receive and answer: phone calls, whatshapp messages, video calls, etc.
• Answer questions and counsel service user
• Referral and linkages services


1. Dr. John Emaimo: Team Leader
2. Odimmegwa Francis: Clinical Supervisor
3. Sw. Atere Olawale: Clinical Coordinator/Counsellor
4. Sw. Kene-Okafor Amarachi: Clinical Officer/Counsellor
5. Stella Ifenze (PGD Student): Clinician Officer/Counsellor
6. Olaniyi Awogbemi: Clinical Administrator
7. Segun Oshijirin: ICT Technical support


• Phone calls
• Text messages
• WhatsApp Facebook
• Instagram
• Zoom

Case Reporting and conferencing

Team members shall recognize competencies of Team Members and so refer Service users when need arises. Team members shall on conferencing discuss cases that are of technical matters such as in ethical dilemma and boundaries for common decision to be taken. Confidentiality of service users should be
maintained be each member of the Team except for when the issue of risk and threat to life of such Service user, family or the community is involved.

Case Termination

Cases shall terminate at the agreement of both the service user and the user or when referral is made to other agencies for continuation of  case.

Data base

There shall be records of engagements with Service users and periodic reports by each member to Team Leader for data analysis and research purposes.

Sw. Atere Olawale, BSc, MSW, SMSoW, MAFRAN

Clinical Coordinator